FAQS

You Asked, We Answered

IT HAS BEEN OUTSIDE OF THE TIMESCALE ADVISED AND I HAVE STILL NOT RECEIVED CONFIRMATION THAT MY ITEM HAS BEEN SHIPPED?

We endeavor to contact each customer directly to inform them of the delay and the reasons for this. Please note that sometimes there may be a delay due to no fault of our own e.g. customs clearance or third party delivery delays. 

 

If you would like more information regarding the whereabouts of your order, please email - kpzkickz@outlook.com and we will aim to respond within 24 - 48 hours.

DO YOU OFFER REFUNDS?

As the majority of our Kickz are made to order, we are unable to offer refunds. Please check our page Returns policy page for further information.

WHAT ARE YOUR PAYMENT OPTIONS?

We accept all major debit and credit cards as well as Clear pay & Laybuy

CAN I REQUEST MY OWN DESIGN?

you  can request your own design, please email us at kpzkickz@outlook.com or please fill out the contact us form

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